Dining Room Ambassador

6 days ago


Saint Louis County Missouri, United States The Westin St. Louis Full time

About Our Team:

The Westin St. Louis is a premier downtown hotel that offers a unique blend of modern luxury and warm hospitality. As a member of our team, you will be part of a dynamic and diverse group of professionals who are dedicated to providing exceptional guest experiences.

We are committed to creating a positive and inclusive work environment that supports the growth and development of our associates. Our team members enjoy a range of benefits, including free meals during working hours, discounted parking and public transportation passes, and a tuition reimbursement program.

Job Summary:

The Host/Hostess is the critical first impression of our restaurant, and is empowered to create memorable guest experiences. This role is responsible for meeting and greeting guests, offering choice of seating, and escorting them to their table. The Host/Hostess will also be responsible for maintaining the proper set-up of the dining room, receiving records and making necessary arrangements for reservations and special functions, and performing other job-related duties as assigned.

Key Responsibilities:

  • Meet and greet guests as they arrive, offer choice of seating, and escort them to their table
  • Maintain the proper set-up of the dining room
  • Receive records and make necessary arrangements for reservations and special functions
  • Perform other job-related duties as assigned

Requirements:

  • Ability to comprehend guest requests, memos, reservations, and promotional materials
  • Ability to remember and recite menu items
  • Ability to move throughout a crowded room to seat guests
  • Ability to effectively deal with customer complaints and concerns
  • Effective verbal and written communication skills

Benefits:

The Westin St. Louis offers a comprehensive benefit program that includes competitive medical and dental programs, vision insurance, vacation and sick leave, and a 401(k) savings plan with matching funds. We also offer a range of discounts and incentives, including pet insurance and hotel room discounts.


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