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Client Success Manager

2 months ago

Nashville Tennessee, United States NielsenIQ Full time

Job Description:

The Client Success Manager is responsible for driving business growth and client satisfaction for NielsenIQ. This role involves delivering high-quality analytics and recommendations to clients, leveraging deep industry knowledge to identify new opportunities for value creation.

Key Responsibilities:

  • Partner with clients to set business objectives and drive maximum value, building strong relationships and expertise.
  • Develop a consultative approach to client business issues, understanding industry trends and client challenges.
  • Apply industry knowledge to conduct advanced issue-based analyses, providing proactive insights and action-oriented recommendations.
  • Lead client presentations, driving strategic thought leadership and leveraging NielsenIQ tools and assets.
  • Identify opportunities for increased partnership and elevate those opportunities to organizational partners.
  • Facilitate clear day-to-day communications with clients, proving the value of NielsenIQ solutions in support of growth, adoption, and value creation.
  • Ensure client stakeholders buy into outcomes and value NielsenIQ is delivering.
  • Understand client structure and organization.
  • Ensure on-time delivery of solutions to achieve forecasted revenue.
  • Work collaboratively with internal partners to ensure work is connected to client business objectives, delivered on-time, and focused on outcome.