Mission Assurance Specialist

4 weeks ago

Long Beach, California, United States Intelsat Full time
Job Summary

We are seeking a highly skilled Mission Assurance Specialist to join our team at Intelsat. As a key member of our Space Systems Engineering and Operations department, you will play a critical role in ensuring the quality and compliance of our space-based systems.

Key Responsibilities
  • Develop and implement effective Mission Assurance programs to ensure compliance with Intelsat's Concept of Operations (CONOPS).
  • Monitor and track key performance indicators (KPIs) to evaluate the efficiency and effectiveness of our space systems operations.
  • Review and improve processes, procedures, and policies to reduce risk and enhance efficiency.
  • Drive the Failure Reporting, Analysis, and Corrective Actions System (FRACAS) analysis and track the implementation of corrective actions.
  • Assess needs and develop quality procedures, processes, and training programs for the Satellite Control Center.
  • Enforce formal change management practices to ensure compliance with CONOPS and alignment with corporate strategy.
  • Ensure training and documentation are consistent and compliant with CONOPS and aligned across departments.
  • Coordinate drills across SSEO departments to ensure team readiness and refine existing procedures and processes.
  • Support training for new spacecraft and ground systems, and recurring training for evolving operations processes.
  • Collaborate with SSEO departments to drive the development and execution of software to drive automation and efficiencies.
  • Provide real-time support and follow-up investigation for major incidents.
  • Support SSEO management in communicating satellite health and risk.
  • Manipulate and synthesize various data sources to drive real-time efficiencies and reduce risk.
  • Design and review workflows across the organization to ensure safe and efficient operations.
  • Work with SSEO management to coordinate cross-team technical efforts and drive best practices.
Requirements
  • A technical bachelor's degree and at least 3 years of recent, relevant experience (or an equivalent amount of education and relevant work experience).
  • Experience drafting specifications, evaluating proposals, and supporting contract exhibit development.
  • Experience with process and workflow design, development, and assessment.
  • Familiarity with Systems Engineering techniques to assess organizational efficacy and identify potential problems.
  • Ability to investigate operational breakdowns based on relative experience and relevant documentation.
  • Experience with process, metrics, and data capture/manipulation techniques.
  • Effective written and oral communication skills, adept at writing procedures and conveying information to multi-lingual internal and external customers.
  • Strong functional knowledge, experience, and desire for documentation control and training delivery.
  • Strong interpersonal skills with the ability to work in teams across diverse multiple disciplines.
Preferred Qualifications
  • Design, Engineering, or Operational knowledge of spacecraft.
  • Geostationary Flight Dynamics Experience.
  • Familiarity with Software development lifecycle and AGILE methods.
  • Familiarity with defining organizational policy.
  • Experience developing training programs for technical audiences.
What We Offer
  • A hybrid work environment offering up to two days per week work from home (for eligible positions).
  • Development opportunities supporting professional growth championed by our dedicated Learning & Development team.
  • Ways to get involved: satellite launch parties, company connect events, charitable activities, team social events, recognition programs, and employee resource groups.
  • A wide range of benefits and perks to help you stay healthy, happy, and productive.

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