Inventory and Shipping Coordinator
2 weeks ago
About Podium:
At Podium, we are dedicated to empowering local businesses to succeed. Our innovative lead conversion platform, enhanced by AI and seamless integrations, enables businesses to convert leads more efficiently, communicate effortlessly, and increase sales.
Every day, countless local businesses leverage our suite of products, including review management, communication tools, marketing solutions, and payment processing. Our commitment to supporting local businesses has garnered recognition from prestigious organizations, including Forbes and Inc.
Role Overview:
As a Logistics and Hardware Operations Specialist, you will play a pivotal role in managing all logistics related to hardware shipping and inventory oversight. Your contributions are essential for ensuring efficient operations and the timely delivery of hardware to our internal teams. This position is a full-time, in-office role.
Key Responsibilities:
- Daily Logistics Management:
Oversee daily logistics operations for hardware shipments and inventory management. - Provide support and answer inquiries regarding hardware and shipping processes for internal teams.
- Facilitate modifications to orders and manage replacement hardware requests.
- Coordinate the shipping of hardware to remote teams.
- Assist users in returning defective hardware and generate return shipping labels.
- Maintain strong operational relationships with hardware suppliers.
- Update firmware on returned devices as necessary.
- Document and manage all shipping-related expenditures.
- Conduct quality assurance checks on orders placed through vendor APIs.
Inventory and Package Oversight:
Manage the ordering and maintenance of hardware inventory for field teams. Handle incoming packages and returns efficiently. Ensure quality assurance on returned hardware and submit defective items for warranty claims with manufacturers.
Qualifications:
1+ years of experience in logistics or fulfillment operations. Must be available to work onsite. A positive attitude, professional demeanor, and strong work ethic are essential. Ability to lift up to 40 pounds regularly and push utility carts weighing up to 100 pounds. Physical stamina to perform various tasks throughout the shift is required. Proficiency in using equipment such as carts, dollies, and hand trucks is necessary. Must adhere to safety, quality, and fulfillment standards.
Podium is an equal opportunity employer, committed to providing equal employment opportunities to all individuals without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status, or veteran status.
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