Nonprofit Customer Success Professional

4 weeks ago


Raleigh, North Carolina, United States Tatango Full time
Job Summary

Tatango is seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for driving post-sale product adoption and improving customers' overall usage of our platform.

Key Responsibilities
  • Collaborate with other teams to deliver an exceptional customer experience
  • Continuously educate customers about new features and product rollouts to retain customers long-term
  • Grow customer usage of Tatango and increase feature adoption across the spectrum of accounts
  • Advocate for customers by taking their feedback and sharing it with other departments to improve processes and product offerings
  • Provide product support services to customers
  • Develop and maintain a smooth and strong relationship with customers to increase loyalty and retention
Requirements
  • A minimum of 5-10 years of experience in a customer success, customer service, or sales support role, working with nonprofit organizations
  • Detail-oriented and able to manage high-volume activities from multiple sources
  • Self-directed and proactive in a 100% remote environment
  • Outstanding written and verbal communication skills
  • BA or BS degree or equivalent experience

Tatango is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ancestry, gender, sexual orientation, gender identity, genetic information, political beliefs, marital and family status, disability, veteran status, or any other legally protected basis.



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