Fitness Center Representative

1 month ago


Johnston, United States Planet Fitness Full time
Job Summary

The Member Services Representative will be responsible for delivering exceptional customer experiences to Planet Fitness members, prospective members, and guests. This role requires a passion for fitness and health, as well as excellent communication and problem-solving skills.

Key Responsibilities
  • Provide superior customer service to members and guests, ensuring a positive and welcoming experience.
  • Answer phone calls and respond to member inquiries in a timely and professional manner.
  • Utilize the POS system to assist with new membership cards, change of address, and billing or payment questions.
  • Check members into fitness classes daily using Datatrak systems.
  • Uphold integrity and security with member documents and sensitive information at all times.
  • Conduct regular facility cleaning and upkeep, including mopping, trash removal, and equipment maintenance.
  • Manage marketing efforts by ensuring staff is aware of updates or changes.
  • Assist with inventory counts and maintain a clean and organized workspace.
Requirements
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability are a must.
  • Exceptional customer service skills, with the ability to interact in a positive and professional way with members and co-workers.
  • Strong listening skills, with the ability to empathize and problem-solve.
  • Demonstrate diplomacy in all interactions, using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.
Why Join Our Team?

At Planet Fitness, we're committed to creating a Judgement Free Zone where members can feel inspired and motivated to reach their fitness goals. As a Member Services Representative, you'll play a critical role in delivering exceptional customer experiences and helping our members achieve their goals. If you're passionate about fitness and customer service, we'd love to hear from you



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