Customer Service Representative

5 days ago


Johnston, United States Citizens Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Citizens. As a key member of our Contact Center, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities
  • Field customer inquiries and resolve issues in a timely and professional manner.
  • Provide product and service recommendations to customers to meet their banking needs.
  • Collaborate with colleagues to achieve team goals and objectives.
  • Participate in ongoing training and development to enhance skills and knowledge.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career growth and advancement.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.
Requirements
  • High school diploma or equivalent required.
  • Minimum 1 year of customer-facing experience preferred.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment.
Work Schedule

This is a full-time position with a variety of 2nd shift schedules available. You will be required to work one weekend day and may be required to work holidays.

This role is hybrid with some days working from our Pittsburgh or Johnston Contact Center location and some days from your home.



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