Vehicle Service Customer Liaison
2 weeks ago
About Us:
Dave Sinclair Buick GMC Truck stands as a prominent name among GM dealerships in St. Louis, having significantly increased our sales since our inception. We are in search of a motivated individual with a robust work ethic who is eager to develop alongside our team.
Position Overview:
The Customer Service Representative plays a crucial role in managing all incoming service inquiries, fostering relationships with clients, and coordinating appointments for our service department.
What We Provide:
- Competitive Compensation
- 401K Matching Program
- Comprehensive Health, Dental, Vision, and Life Insurance
- Days Off on Sundays and National Holidays
Key Responsibilities:
- Handle incoming service calls and leads
- Initiate outbound calls based on service inquiries
- Assess customer needs and respond accordingly
- Organize client appointments
- Address all customer concerns prior to appointment dates
- Confirm appointments with customers
- Engage with staff and clients in a courteous and professional manner
This role involves daily interaction with Service Advisors, Service Managers, Business Development Managers, support personnel, and customers.
Qualifications:
- High School Diploma or equivalent
- Exceptional telephone communication skills
- Proficient in computer usage
- Customer-focused with a commitment to excellent service
- Able to thrive in a fast-paced environment
- Strong organizational and time management abilities
- Excellent verbal, written, and interpersonal communication skills
- Proven problem-solving capabilities
- Extensive experience in customer service
- Demonstrated strong work ethic
Equal Opportunity Employer:
Dave Sinclair Auto Group is proud to be an equal opportunity employer and maintains a drug-free workplace.
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