Customer Service Specialist

5 days ago


Rancho Cordova, California, United States Target Full time

About Target: As a Fortune 50 company, Target is one of America's leading retailers with over 400,000 team members worldwide. We're dedicated to helping all families discover the joy of everyday life. Our core values include caring for our communities, investing in growth opportunities, and succeeding as one team.

Job Summary: As a Guest Advocate at Target, you'll be responsible for delivering exceptional guest service, resolving issues, and promoting products and services. You'll work in a fast-paced environment, interacting with guests, solving problems, and making their day better.

Duties and Responsibilities:

  • Create a welcoming experience by authentically greeting all guests and observing to quickly understand whether a guest needs assistance or wants to interact.
  • Engage with guests in a genuine way, asking questions to better understand their specific needs and being knowledgeable about tools, products, and services available in the total store.
  • Scan and bag all guest items efficiently, accurately, and in compliance with food safety standards and company best practices.
  • Make the guest aware of current and upcoming brand launches, store activities, and events, and know and speak to the benefits of Target Loyalty programs with every guest.
  • Partner with leaders as needed to de-escalate any negative situations and recover the guest shopping experience while following Target's policies and procedures.

Requirements: To be successful as a Guest Advocate, you should have excellent communication skills, a welcoming and helpful attitude, attention to detail, and the ability to multitask. You should also be willing to educate guests and engage around products and services.

What We Offer: As a Guest Advocate at Target, you'll enjoy a competitive salary of $18.25 per hour, flexible work schedules, and opportunities for growth and development. We offer a range of benefits, including financial and education support, well-being initiatives, and more.



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