Customer Service Associate

3 days ago


Rancho Cordova, California, United States Floor & Decor Holdings, Inc. Full time
Job Overview

We are seeking a Customer Service Associate to join our team at Floor & Decor Holdings, Inc. This role is responsible for providing excellent customer service through greeting customers, checking out customers, handling product returns, and performing basic cash office functions.

Salary and Benefits

The estimated salary for this position is $17-$20 per hour. Additionally, we offer a range of benefits, including bonus opportunities, career advancement opportunities, relocation opportunities, 401(k) with discretionary company match, employee stock purchase plan, referral bonus program, personal holiday and volunteer time off program, medical, dental, vision, life, and other insurance plans (subject to eligibility criteria).

Responsibilities
  • Greet every customer in a helpful and courteous manner.
  • Connect with customers, ask about their projects, recommend our products, and excite customers about their purchase.
  • Provide above and beyond customer service and exceed customer expectations.
  • Demonstrate and understand compliance of the company's safety processes.
  • Act and work in a manner consistent with the company's core values.
  • Process customers at checkout using the point of sale (POS) system.
  • Process customer refunds and exchanges according to established guidelines.
  • Open and close registers.
  • Follow established cash, check, and credit card acceptance procedures.
  • Answer the telephone according to the company guidelines.
  • Stock, tag, and display merchandise as required.
  • Create price tags and merchandise signs.
Requirements
  • Must be 18 years or older.
  • Knowledge of basic math skills.
  • Customer service experience.
  • Potential travel to other stores for support.


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