Technical Support Specialist

2 days ago


Morristown, Tennessee, United States Hexaware Technologies Full time

Hexaware Technologies offers an exciting opportunity for a Technical Support Specialist to join our team in Morristown, NJ. The successful candidate will be responsible for providing exceptional technical support to our clients and ensuring their satisfaction with our services.

About the Job

The ideal candidate will have proven experience as a Service Desk Agent or in a similar technical support role, with strong knowledge of computer hardware, software, and network troubleshooting. Familiarity with Windows, macOS, and Linux operating systems is also essential.

In this role, you will be responsible for:

  • Responding to incoming service requests via phone, email, or chat in a timely and professional manner.
  • Diagnosing and troubleshooting hardware, software, and network issues.
  • Providing step-by-step instructions to resolve technical problems.
  • Escalating unresolved issues to higher-level support teams as needed.
  • Documenting all service requests and resolutions in the ticketing system.

As a Technical Support Specialist, you will work independently and as part of a team to ensure that our clients receive high-quality technical support. You will also stay updated with the latest technology trends, tools, and best practices.

Requirements

To be considered for this role, you must have:

  • Proven experience as a Service Desk Agent or in a similar technical support role.
  • Strong knowledge of computer hardware, software, and network troubleshooting.
  • Familiarity with Windows, macOS, and Linux operating systems.
  • Proficiency in using ticketing systems and remote support tools.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.

We offer a competitive salary of $65,000 per year, plus benefits including excellent health benefits, voluntary benefits, unlimited training and upskilling opportunities, and more.



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