Director of Technical Operations

3 weeks ago


Morristown, Tennessee, United States Hireio, Inc. Full time
Technical Service Director Job Summary

We're looking for a seasoned Technical Service Director to lead our team of service professionals at Hireio, Inc. As a key member of our operations team, you will be responsible for driving technical service excellence across our product lines. This is an exciting opportunity to join a dynamic company that values innovation and customer satisfaction.

Key Responsibilities:
  • Develop and implement strategies to improve technical service delivery, including training programs and process improvements.
  • Manage a team of service technicians to ensure timely and effective resolution of customer issues.
  • Collaborate with engineering teams to update service manuals, bulletins, and training materials.
  • Provide guidance and support to team members to ensure competence and effectiveness.
  • Analyze data to identify areas for improvement and develop plans to address these gaps.

Requirements:
Hireio, Inc. is seeking an experienced professional with a degree in Automobile Repair, Electro-Mechanical Maintenance, or a related field, and/or 5 years of experience in OPE service, electric forklift service, or electric golf car service. Preferred candidates will have technical service experience in leading OPE or Agricultural/Construction/Material-Handling Engineering Equipment companies or dealers. Proficiency in measuring tools and instruments, including multimeters, clamp meters, and AC/DC power sources, is also essential. Knowledge of CAN BUS protocol is preferred. Excellent communication and people management skills are required.

Estimated Salary: $125,000 - $160,000 per year, depending on location and experience. Benefits include health, dental, and vision coverage, a 401k company match plan, paid sick and vacation time, and opportunities for professional growth and development.

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