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Senior Vice President of Client Engagement, Americas

2 months ago

Burlington, Massachusetts, United States SimilarWeb Full time


At Similarweb, we are transforming the way organizations engage with the digital landscape by providing comprehensive insights into online activities.

Our exceptional data and solutions empower over 4,300 clients worldwide, including leading brands like Google, eBay, and Adidas, to make impactful decisions that enhance their digital strategies.

As we continue to grow, we invite you to join our team of intelligent, inquisitive, and collaborative individuals.

We are in search of a Vice President of Client Services to spearhead our Customer Success operations in the Americas.

What makes the Similarweb Customer Success team remarkable? At Similarweb, you will have the chance to collaborate with some of the largest brands in the world and provide solutions that can significantly influence their business outcomes.

As a member of our Go-To-Market team, you will work alongside top industry professionals, gaining opportunities for continuous learning and career advancement.

You will be at the cutting edge of marketing technology and big data, where our products are continually evolving and improving with each iteration.

Your role will directly impact the company's success by strategically assisting clients in achieving their market objectives.

As the VP of Customer Success at Similarweb, your responsibilities will include:

• Developing and leading a high-performing team to surpass our ambitious goals.

• Collaborating with both prospective and existing clients to comprehend their business aims and effectively convey the value of Similarweb's software-as-a-service (SaaS) platform, services, and data solutions.

This role is ideal for someone who possesses:

• Experience in establishing and expanding customer success teams within a SaaS environment.

• Proven leadership of Customer Success Teams, ensuring clients derive maximum value from our solutions through success planning, quarterly business reviews, and usage monitoring to drive revenue retention.

• Background in digital marketing and/or consulting.

• Experience working with diverse multinational and global enterprise-level organizations.

• A history of collaboration with both new business and growth teams, understanding the lifecycle of SaaS customers and the essential roles required to support them.

• Experience leading teams of 40 or more individuals.

• A passion for fostering and maintaining strong client relationships.

• The ability to manage a diverse group of individuals effectively.

• A collaborative spirit, enjoying teamwork.

What will you bring to the team?

• Over 10 years of experience in leading customer-facing organizations.

• The ability to influence through persuasion, negotiation, and consensus-building.

• Ideally, a combination of post-sale and sales experience.

• A strong empathy for customers and a commitment to revenue and growth.

• A deep understanding of value drivers in recurring revenue business models.

• An analytical and process-oriented mindset.

• A demonstrated commitment to continuous learning and improvement.

• An enthusiastic and innovative leadership style that inspires others.

• Excellent communication and presentation abilities.

Why You'll Appreciate Being a Similarwebber:

• You will genuinely appreciate the product you work with: Our customers are not our only enthusiastic supporters.

• We provide a platform for your innovative ideas: We promote open dialogue and empower employees to share their insights.

• We offer competitive perks and benefits: Your well-being is important to us, and we provide attractive compensation packages to all employees.

• You can advance your career in any direction you choose: Whether you aspire to become a VP or wish to transition into a different department.

Diversity is a core value: We are committed to creating a workplace that reflects the communities we serve.

Please note: We are currently unable to sponsor employment visas.