Alarm Monitoring Professional
3 days ago
**Job Summary:**
Rapid Response Monitoring is a national leader in the monitoring of alarms and security systems. We are currently seeking a skilled and dedicated individual to join our team as a Customer Service Representative. This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.
**Key Responsibilities:**
- Answering incoming calls from customers and responding to their queries and concerns
- Processing alarm activations and dispatching emergency services when necessary
- Providing excellent customer service and ensuring that all customer interactions are handled professionally and efficiently
**Requirements:**
- High school diploma or equivalent required; associate's degree preferred
- 1-2 years of experience in a customer-facing role, preferably in the security or alarm industry
- Ability to work in a call center environment and handle high volumes of calls
**Compensation and Benefits:**
- $20 per hour, plus shift differentials and bonuses
- Medical, dental, and vision insurance
- 401(k) plan with company match
- Paid time off and holidays
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