Alarm Monitoring Professional

3 days ago


Corona, California, United States Rapid Response Monitoring Full time

**Job Summary:**

Rapid Response Monitoring is a national leader in the monitoring of alarms and security systems. We are currently seeking a skilled and dedicated individual to join our team as a Customer Service Representative. This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

**Key Responsibilities:**

  • Answering incoming calls from customers and responding to their queries and concerns
  • Processing alarm activations and dispatching emergency services when necessary
  • Providing excellent customer service and ensuring that all customer interactions are handled professionally and efficiently

**Requirements:**

  • High school diploma or equivalent required; associate's degree preferred
  • 1-2 years of experience in a customer-facing role, preferably in the security or alarm industry
  • Ability to work in a call center environment and handle high volumes of calls

**Compensation and Benefits:**

  • $20 per hour, plus shift differentials and bonuses
  • Medical, dental, and vision insurance
  • 401(k) plan with company match
  • Paid time off and holidays


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