Security Support Specialist

3 weeks ago


Corona, California, United States Rapid Response Monitoring Full time

**Company Overview:**

Rapid Response Monitoring is a leading provider of alarm monitoring services. Our company is committed to protecting life and property through our state-of-the-art monitoring center and highly trained team of specialists. As a Customer Service Representative, you will play a critical role in this effort by providing exceptional customer service and responding to alarm activations.

**Key Responsibilities:**

  • Handling customer inquiries and resolving issues in a timely and professional manner
  • Processing alarm activations and coordinating responses with emergency services
  • Providing training and support to new employees and contributing to a positive and inclusive team environment

**Requirements:**

  • Associate's degree or equivalent required; bachelor's degree preferred
  • 1-2 years of experience in a customer-facing role, preferably in the security or alarm industry
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously

**What We Offer:**

  • Competitive hourly rate of $20, plus shift differentials and bonuses
  • Medical, dental, and vision insurance
  • 401(k) plan with company match
  • Paid time off and holidays


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