Customer Service Representative

5 days ago


Byron, Georgia, United States State Farm Insurance Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Relations Representative to join our team at State Farm Insurance. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and promoting our insurance products and services.

Key Responsibilities
  • Assist customers with their insurance needs and provide accurate information and advice.
  • Process policy changes, claims, and payments accurately and efficiently.
  • Maintain customer records and update information as necessary.
  • Collaborate with team members to ensure seamless customer experiences.
  • Promote and cross-sell insurance products and services to meet customer needs.
  • Handle escalated customer complaints and concerns with professionalism and empathy.
Requirements
  • High school diploma or equivalent required.
  • 1-2 years of customer service experience preferred.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and meet deadlines.
What We Offer
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A collaborative and supportive work environment.


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