Airport Lounge Guest Services Representative

1 week ago


Kenner, Louisiana, United States Hyde Park Hospitality Full time
Position Overview

Compensation: Starting at $15.50 per hour

Signing Bonus: $200

Benefits: We cover airport badging fees and provide parking passes for employees.

Hyde Park Hospitality, LLC (HPH) collaborates with Airport Dimensions and Sodexo at The Club, situated within the Louis Armstrong New Orleans International Airport. HPH combines experience and expertise to deliver exceptional food service and customer care.

Role Summary

The Club is a vibrant environment, featuring various shops and dining options. We are seeking Full-Time and Part-Time Front Desk Hosts with flexible schedules to accommodate weekdays, weekends, and morning and evening shifts. Shift timings may vary based on operational requirements.

Key Responsibilities

The following duties outline the general nature and level of work expected from team members in this role. The Front Desk Host plays a crucial role in delivering outstanding customer service, representing the hospitality and service ethos of the lounge. Responsibilities include:

  • Engaging with airline passengers in a professional and courteous manner.
  • Welcoming guests by name and ensuring their comfort during their stay.
  • Providing information about the lounge and surrounding area.
  • Communicating effectively with guests both in person and over the phone.
  • Distributing informational materials as needed.
  • Handling cash and credit transactions accurately.
  • Restocking food and beverage supplies as necessary.
  • Completing daily sales and passenger count reports.

The Front Desk Host reports directly to the Operations Manager, as applicable.

Qualifications

A high school diploma or GED is required, along with relevant experience in hospitality or customer service. Candidates should possess strong communication and organizational skills, with the ability to manage multiple tasks effectively. Knowledge of cash handling and basic office administration is essential. Applicants must be at least 18 or 21 years old, depending on state regulations.

Essential Skills

  • Ability to collaborate with diverse individuals.
  • Maintain necessary licenses and certifications.
  • Stand for extended periods during shifts.
  • Handle the demands of a fast-paced environment.
  • Read and interpret basic documents and follow company policies.
  • Communicate information clearly in various settings.
  • Perform basic mathematical calculations.
  • Lift and move items as required.

Employee Benefits

  • Medical Insurance (Health, Dental, Vision)
  • Disability Insurance
  • Paid Time Off (PTO)
  • 401K Plan with Company Matching
  • Employee Assistance Program (EAP)
  • Corporate Discounts on various products and services

About Hyde Park Hospitality

Hyde Park Hospitality is a rapidly growing company with a strong foundation in the food service industry. Recognized for our growth and diversity, we offer a range of services from airport concessions to food and facilities management. We value diversity and encourage qualified candidates from all backgrounds to apply.



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