Airport Lounge Guest Services Representative

2 weeks ago


Kenner, Louisiana, United States Hyde Park Hospitality Full time
Job Overview

Compensation: Starting at $15.50 per hour

Additional Benefits: Coverage for airport badging fees and employee parking passes

Hyde Park Hospitality, LLC (HPH) collaborates with Airport Dimensions and Sodexo at The Club within the Louis Armstrong New Orleans International Airport, bringing extensive experience and expertise in hospitality and customer service.

Position Summary

The Club is a vibrant environment featuring various shops and dining options. We are seeking Full-Time and Part-Time Front Desk Hosts with flexible schedules for weekdays, weekends, and both morning and evening shifts. Note that shift timings may vary based on operational requirements.

Role Responsibilities

The Front Desk Host plays a crucial role in delivering exceptional customer service and represents the hospitality standards of the lounge. Responsibilities include:

  • Engaging with airline passengers in a welcoming and professional manner
  • Greeting guests by name and assisting them throughout their visit
  • Providing detailed information about the lounge and surrounding area
  • Communicating effectively with guests both in person and over the phone
  • Distributing informational materials as needed
  • Handling cash and credit transactions accurately
  • Restocking service areas with food and beverages as required
  • Completing daily sales and passenger count reports

The Front Desk Host reports directly to the Operations Manager, ensuring smooth operations within the lounge.

Qualifications

Applicants should possess a high school diploma or GED, with prior experience in hospitality or customer service preferred. Candidates must be at least 18 or 21 years old, depending on state regulations. Strong communication, problem-solving, and organizational skills are essential, along with the ability to manage multiple tasks efficiently.

Key Skills and Abilities

  • Ability to collaborate with diverse teams and customers
  • Maintain necessary certifications, including liquor seller-server and food handler certifications
  • Stand for extended periods and manage the demands of a fast-paced environment
  • Read and interpret basic documents and comply with company policies
  • Present information effectively in both individual and group settings
  • Perform basic mathematical calculations for transactions
  • Lift up to 40 pounds and push/pull 120 pounds with assistance
  • Adhere to safety and health regulations
  • Maintain a professional appearance and grooming standards
  • Pass a security background check for airport access

Employee Benefits

  • Medical Insurance (Health, Dental, Vision)
  • Disability Insurance
  • Paid Time Off (PTO) and Vacation
  • 401K Plan with Company Matching
  • Employee Assistance Program (EAP)
  • Corporate Discounts on various products and services

About Hyde Park Hospitality

Hyde Park Hospitality is a rapidly growing company with a strong foundation in the food service industry. Recognized for our growth and diversity, we provide a range of services including airport concessions and food management. We welcome applicants from all backgrounds who meet the necessary qualifications and experience.



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