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IT Support Specialist

2 months ago

San Bernardino, California, United States TEKsystems Full time
Job Overview

Position: IT Support Specialist

Key Responsibilities


• Deliver initial technical assistance for desktop and network devices while offering fundamental training on network operations and office software tools.


• Assist end-users with general office applications, including troubleshooting and resolving access issues to various external systems such as mainframes, servers, applications, internet, and email platforms.


• Follow the escalation process to address and resolve technical and administrative challenges effectively.


• Oversee the inventory of equipment to ensure seamless business operations.


• Ensure compliance with established standards and policies regarding the use and maintenance of network and IT hardware and software.


• Support hardware and software upgrades, operating system patching, and the provisioning of user accounts and system access.


• Develop and maintain documentation and operational procedures for the site.


• Provide advanced support for other locations requiring assistance.


• Engage in workgroups and project management activities as necessary.


• Execute related tasks as required.


• Create and update tickets in the ticket management system.


• Participate in mandatory meetings.


• Standard working hours are typically Monday through Friday, from 8 AM to 5 PM, with after-hours or on-call support via mobile phone as needed.