Café Operations Manager

3 weeks ago


Chapel Hill, North Carolina, United States Barnes & Noble Education, Inc. Full time
About the Role

Barnes & Noble College is seeking a highly motivated and customer-focused Café Manager to join our team at the UNC Chapel Hill campus bookstore. As a Café Manager, you will be responsible for leading and directing team members in the preparation of drinks and food, increasing customer loyalty and sales, and providing outstanding customer service throughout the store.

Key Responsibilities
  • Manage daily activities of the café, including leading and training team members, ensuring the availability, freshness, and quality of products, and driving sales and promotions.
  • Provide exceptional customer service, greet customers, answer questions, recommend products, and provide daily support, direction, and guidance to team members.
  • Assign work and provide focused direction to café team members to ensure the set up and restocking of displays, wrapping, labeling, dating, and rotating food items for sale is executed daily.
  • Resolve customer issues and complaints and escalate to senior management when necessary.
  • Maintain a safe and healthy work environment by following cleaning, sanitation, and operational standards.
  • Manage the inventory, stock, and rotation of perishable items.
  • Operate equipment, troubleshoot breakdowns, maintain supplies, and perform preventive maintenance.
  • Replenish customer service stations, order/receive supplies or products, and take out trash.
  • Assist with processing sales transactions and/or with training team members to complete transactions.
  • Conduct regular meetings with team to provide feedback on sales and upcoming promotions.
Requirements
  • 2+ years' experience in a retail service setting as a manager or a graduate of the Best Seller Program.
  • High school diploma/GED required.
  • Previous food handling experience preferred.
  • High-energy, friendly personality, with strong communication skills to interact with a variety of people.
  • Outstanding customer service skills to match customers to products that meet their needs.
  • Basic reading, writing, and accounting skills required.
  • Excellent customer service and communication skills needed.
  • Strong interpersonal, communication, and problem-solving skills.
  • Ability to work a flexible schedule including evenings, weekends, and holidays.
About Barnes & Noble College

Barnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide. We offer a retail environment like no other – uniquely focused on delivering essential educational content, tools, and merchandise within a dynamic retail environment on campuses of higher education.

Equal Employment Opportunity

Barnes & Noble College is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.


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