Bilingual Customer Service Representative

3 weeks ago


Miami, Florida, United States Axiom Payment Systems Inc Full time
Job Description

At Axiom Payment Systems Inc, we are seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Communicate effectively with customers via phone, email, or chat to resolve inquiries and concerns.
  • Process and enter customer information, including load orders and tracking data.
  • Collaborate with the planning team to coordinate load bookings and origin destinations.
  • Work closely with driver advocates to resolve customer issues and concerns.
  • Develop and maintain strong relationships with customers to ensure their satisfaction and loyalty.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving skills and attention to detail.
  • Proficiency in using computer software and systems.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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