Bilingual Customer Service Representative
3 weeks ago
At Axiom Payment Systems Inc, we are seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.
Key Responsibilities:
- Communicate effectively with customers via phone, email, or chat to resolve inquiries and concerns.
- Process and enter customer information, including load orders and tracking data.
- Collaborate with the planning team to coordinate load bookings and origin destinations.
- Work closely with driver advocates to resolve customer issues and concerns.
- Develop and maintain strong relationships with customers to ensure their satisfaction and loyalty.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving skills and attention to detail.
- Proficiency in using computer software and systems.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
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