Customer Service Representative

3 weeks ago

Miami, Florida, United States Community Choice Financial Family of Brands Full time
Job Summary:

As a Customer Service Representative at Community Choice Financial Family of Brands, you will play a vital role in delivering exceptional customer experiences and providing financial solutions to our diverse customer base. Your primary responsibility will be to build connections with customers, forge lasting relationships, and offer personalized financial services that fit their lifestyle.

Key Responsibilities:

• Review, validate, and process customer transactions with accuracy, including check cashing, money transfer, and customer payments.
• Proactively maximize customer success by offering financial services that meet their needs and exceed their expectations.
• Enter and maintain customer information with precision and integrity into our Point-of-Sale (POS) system.
• Build new business by completing inbound and outbound call campaigns daily.
• Assist in customer account management and collections by accepting payments and monitoring and managing customer appointments.
• Maintain internal and external store appearance and meet cleanliness standards to enhance the customer experience.
• Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations.

Requirements:

• High school diploma or equivalent
• Excellent verbal and written communication skills
• Professional demeanor with customers and peers
• Meticulous attention to detail and ability to accurately enter data
• Proficiency in using phone, Point of Sale, Microsoft Office, and other computer systems
• Must be at least 18 years of age
• Background check required (subject to applicable law)

Preferred Qualifications:

• Experience in check cashing, document verification, and/or money order processing
• Prior cash handling, cash drawer/vault management experience
• Bilingual (English/Spanish) is a plus and may be required for certain locations

What We Offer:

• Comprehensive new hire training program
• Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
• Performance-based career advancement
• Multiple coverage choices for medical insurance, all include free telemedicine and medical spending account (HSA/FSA) options
• Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program
• Company-Sponsored Life and AD&D Insurance
• Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and even pet insurance
• Paid Time Off
• Diverse Culture and Inclusive Environment
• Relaxed, business casual dress code that includes jeans and sneakers

Community Choice Financial Family of Brands is a leading financial lender offering convenient money services online and in stores throughout Mississippi and Florida, short-term consumer loans, installment loans, check cashing, prepaid debit cards, money transfers, bill payments, and money orders. We are steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most.

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