Customer Service Representative

3 weeks ago


Miami, Florida, United States Miami Beach Medical Group Full time

Job Summary

The Miami Beach Medical Group is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients and partners.

Key Responsibilities

  • Answer inbound calls from patients and partners in a timely and efficient manner.
  • Verify insurance information and collect referrals and authorizations as needed.
  • Ensure the accuracy of patient scheduling, documentation, and follow-ups.
  • Provide problem analysis, problem determination, and recommended resolutions to callers.
  • Perform other duties as assigned.

Requirements

  • High school diploma or equivalent.
  • Minimum of 1 year of customer service experience.
  • At least 1-3 years' experience in a healthcare setting preferred.
  • Bilingual in English and Spanish preferred.


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