Customer Service Representative
22 hours ago
We are seeking a Customer Service Representative to join our team at Auto-Chlor System. As the face of our company, you will play a vital role in managing and growing our customer base.
Responsibilities- Service Excellence: Follow our 28-day service schedule, conducting the 29-step preventative maintenance process on all dish machines to ensure optimal performance.
- Troubleshooting Pro: Diagnose and resolve mechanical issues to prevent downtime and maintain smooth operations for our customers.
- Sales Skills: Identify opportunities to up-sell and cross-sell additional products and services that enhance customer satisfaction and drive revenue growth.
- Emergency Support: Provide on-call emergency service when needed, demonstrating your commitment to our clients' needs.
- Payment Management: Collect payments and follow up with customers to keep accounts current.
- Logistics: Safely deliver and pick up chemicals, ensuring timely completion of tasks.
- Safety First: Drive company vehicles responsibly, maintaining a clean driving record.
- Relationship Builder: Build rapport with decision-makers and address customer concerns with professionalism and empathy.
- Training & Support: Educate customers on proper chemical usage to control costs and promote safety.
- Negotiation: Work on service agreement renewals and discuss price adjustments when necessary.
- Flexibility: Participate in an on-call rotation and be prepared to drive in various conditions, including inclement weather and evenings.
- A valid driver's license.
- Mechanical aptitude and skills.
- Strong verbal and written communication abilities.
- Able to lift 50lbs.
This is a full-time, hourly position with a salary range of $25-$35 per hour, plus overtime as needed. The ideal candidate will have excellent customer service skills, mechanical aptitude, and the ability to work independently.
About UsAt Auto-Chlor, we deliver solutions to leading brands in the food, healthcare, hospitality, and industrial markets. Our goal is to make the nation cleaner, safer, and healthier by providing water, hygiene, and infection prevention solutions and services. We're passionate about sharing our time, talent, and resources to positively impact the lives and communities we serve.
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