Service Delivery Coordinator

5 days ago


Upper Saddle River, New Jersey, United States EarthCam Full time
About the Position

EarthCam is seeking a highly skilled Client Service Specialist to join our team and contribute to delivering world-class customer experiences. As a key member of our support team, you will play a critical role in shaping our clients' perception of our brand.

Key Responsibilities:

  • Provide exceptional customer service, ensuring timely issue resolution and positive customer interactions.
  • Develop and maintain strong relationships with customers through proactive communication and tailored solutions.
  • Craft customized customer success plans to enhance their experience and drive value realization.
  • Ensure accurate and up-to-date customer records, maintaining data integrity and supporting effective reporting.
  • Collaborate with internal stakeholders to meet deadlines and drive business objectives.

Requirements:

  • A dedicated and detail-oriented individual with a passion for delivering exceptional customer experiences.
  • Strong communication and problem-solving skills, with the ability to adapt to changing priorities.
  • Meticulous attention to detail and ability to manage competing demands.
  • A strategic thinker who can balance multiple responsibilities and deliver results under pressure.

What We Offer:

We offer a competitive salary range of $70,000 - $90,000 per year, depending on experience, along with a comprehensive benefits package, including health insurance, dental and vision coverage, a 401(k) plan with company matching, paid time off, and regular team-building activities.



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