Technical Support and Service Coordinator

2 days ago


Upper Saddle River, New Jersey, United States EarthCam Full time

We are seeking a detail-oriented and analytical Technical Support Representative to join our team at EarthCam. In this role, you will be responsible for responding to client inquiries, gathering customer information, evaluating and analyzing symptoms, guiding callers to digital assets, reviewing e-tickets, following up with clients, maintaining a log of interactions, and training on software and hardware standards.

Key Responsibilities:
  • Respond to client inquiries via phone or email
  • Gather and analyze customer information
  • Evaluate and troubleshoot technical issues
  • Guide customers to relevant digital resources
  • Review and resolve e-tickets in a timely manner
  • Follow up with clients to ensure issue resolution
  • Maintain accurate logs of interactions
  • Train colleagues on software and hardware standards

The ideal candidate will possess excellent communication skills, the ability to work independently, and a strong understanding of operating systems and communication functionality. A minimum of one year of experience in technical client support is required, as well as a college degree or technical school certification.

Requirements and Qualifications:
  • 1+ year of experience in technical client support
  • College degree or technical school certification
  • Strong understanding of operating systems and communication functionality
  • Excellent communication and problem-solving skills

As a valued member of our team, you can expect a competitive salary of $55,000 - $65,000 per year, depending on location and experience. Additionally, you will receive a comprehensive benefits package, including health insurance, 401K Plan, paid time off, and regular free meals.



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