Facility Solutions Manager

3 days ago


Madison, Wisconsin, United States City Wide Facility Solutions Full time
Job Opportunity: Become a Facility Solutions Manager with City Wide Facility Solutions and leverage your managerial skills in the dynamic building maintenance industry.

As a Facility Solutions Manager, you will oversee service operations, act as primary point of contact for commercial clients, and maintain relationships to ensure unparalleled service and support.

**Key Responsibilities**:
  • Maintain ongoing relationships with existing clients, ensuring their needs are met and services are performed to the highest standards.
  • Conduct regular inspections to assess service quality and compliance.
  • Supervise and support service staff and contractors, facilitating training and performance evaluations.
  • Identify upsell opportunities and promote additional services to clients.
  • Develop and implement strategies to improve client retention and satisfaction.
  • Manage client accounts efficiently by utilizing CRM tools for tracking interactions and service history.


**Requirements**:
  • 5+ years of experience in account management, operations, or related fields.
  • Proven track record of managing client relationships and delivering high-quality service.
  • Exceptional communication and interpersonal skills.
  • Ability to work independently as well as in a team environment.
  • Strong problem-solving capabilities and attention to detail.
  • Proficient in Microsoft Office and CRM platforms.
  • Valid driver's license and reliable transportation required.


**Compensation**: Estimated salary is $60,000 - $80,000 per year, with uncapped commission and bonus potential, 8 paid holidays, protected territory, mileage reimbursement, and company-issued equipment.

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