Customer Service Representative

4 days ago

New York, New York, United States Trinity Solar Careers Full time

About the Role:

The Customer Service Representative will be responsible for delivering an exceptional customer experience from project inception to completion, providing professional and courteous communication with customers and across departments.

Key Responsibilities:

  • Develop strong positive working relationships with customers and colleagues.
  • Regularly monitor all active projects for accuracy of information and to ensure that deadlines are being upheld while providing necessary communication to customers and the organization.
  • Utilize organizational and time management skills to prioritize and adjust daily tasks.
  • Coordinate efforts with customers and sales representatives to obtain documentation necessary for solar projects.

Requirements:

  • Strong communication skills including the use of a call management system as well as text messaging and email.
  • Ability to mitigate customer concerns while arriving at the best positive outcome.
  • Proficiency with Microsoft Office, Adobe PDF, Document Management.
  • Experience in a fast-paced office environment is preferred.

What We Offer:

  • Competitive compensation.
  • Comprehensive benefits including medical, dental, and vision, life insurance, employee assistance program, paid training, generous PTO program, 401k plan supported by a company match.
  • Work-life balance.
  • Long term stability in a fast-growing industry.
  • The satisfaction of knowing they are working for an organization leading the way in clean energy initiatives.

About Trinity Solar:

Trinity Solar is a trusted name in renewable energy and roofing solutions. Established in 1994, we are committed to making quality, affordable roofing and solar installation accessible and seamless. As the largest privately held residential solar and roofing installer in the United States, we are proud of our 3,600+ team members and over 100,000 installations.

We are stronger together. Trinity Solar is an Equal Opportunity Employer committed to diversity in the workplace. Consistent with that goal, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, gender identity, or any other category protected by applicable federal, state, or local laws.

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