General Manager Assistant

3 weeks ago


Capitol Heights, Maryland, United States Ritchie Station Residence Inn by Marriott Upper Marlboro Joint Full time

Role Overview

The Assistant General Manager plays a critical role in ensuring the smooth operation of the hotel. This involves managing the day-to-day activities of the hotel, supervising staff, and maintaining accurate records.

Responsibilities

  • Assigns duties to staff and observes performance to ensure adherence to hotel policies and procedures
  • Provides training to staff, including brand-specific training and safety training
  • Selects or assists in the selection of hotel staff and completes new hire paperwork
  • Reviews employee performance and conducts personnel actions, such as disciplinary actions and terminations
  • Maintains accurate records, including cash flow sheets, direct bill accounts, credit card receipts, registration cards, reservations cards, direct bills, and credit cards
  • Conducts or assists in conducting staff meetings
  • Adheres to all franchise and company procedures and regulations, as well as standard operating procedures
  • Receives and resolves or assists in resolving guest complaints and employee issues
  • Performs functions of the General Manager in their absence
  • Covers shifts in all departments as scheduled by the General Manager
  • Corresponds with group and travel agents to answer special requests for rooms and rates
  • Assists with sales and marketing efforts, as directed
  • Answers inquiries pertaining to hotel policies and services
  • Assists General Manager in annual wage scale surveys; ensures employee wages follow wage and salary guidelines

Requirements

  • At least 1 year of experience in a similar role in the hospitality industry
  • Strong leadership and communication skills
  • Ability to work effectively in a team environment
  • Valid driver's license
  • Open availability

Benefits

  • Competitive salary: $60,000 - $80,000 per year
  • Employee discounts
  • Flexible work schedule
  • Comprehensive benefits package
  • Paid vacation

Estimated Salary: $68,000 per year

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