Customer Service Manager

2 days ago


Mesa, Arizona, United States Main and Lindsay (Mesa, AZ) Full time
Job Title: Customer Service ManagerJob Summary:

We are seeking a highly motivated and experienced Customer Service Manager to join our team at Main and Lindsay (Mesa, AZ). As a Customer Service Manager, you will be responsible for leading the sales floor team and ensuring that customers receive exceptional service. You will be the face of our company and will be responsible for building strong relationships with customers, team members, and stakeholders.

Key Responsibilities:
  • Lead the sales floor team and ensure that customers receive exceptional service.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with the sales floor team to achieve sales goals and objectives.
  • Provide coaching and training to team members to improve their customer service skills.
  • Monitor and analyze customer feedback and make recommendations for improvement.
  • Develop and maintain relationships with customers, team members, and stakeholders.
Requirements:
  • High school diploma or equivalent required.
  • 1-2 years of experience in customer service or sales.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Ability to lift up to 25 pounds.
Preferred Qualifications:
  • Bachelor's degree in business or related field.
  • 2-3 years of experience in customer service or sales.
  • Experience in a leadership role.
  • Knowledge of customer service principles and practices.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • A chance to make a difference in the lives of our customers and team members.


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