Customer Service Liaison

2 days ago


Mesa, Arizona, United States TEKsystems Full time
Job Overview

The Customer Service Representative will serve as a key intermediary between insurance agencies and their policyholders, focusing on scheduling review appointments to drive business growth and customer retention.

As a critical member of the TEKsystems team, this role will involve making daily calls to current policyholders to schedule and confirm appointments, fostering strong relationships and ensuring seamless communication.

Key Responsibilities:

  • Schedule and confirm review appointments with policyholders to drive business growth and customer retention
  • Establish and maintain strong relationships with policyholders and insurance agencies
  • Communicate effectively with policyholders to understand their needs and preferences
  • Work collaboratively with the TEKsystems team to achieve business objectives

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet daily call targets
  • Strong problem-solving and conflict resolution skills
  • Proficiency in using technology to manage schedules and communicate with policyholders


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