Onsite Operations Liaison
4 weeks ago
As a Client Operations Specialist at GetixHealth, you will serve as a liaison between our operations and the client (Dignity Health/Optum360). This role requires excellent customer service skills and the ability to communicate effectively with clients via various channels.
Key Responsibilities:
- Respond to client inquiries regarding accounts assigned to GetixHealth, utilizing strong customer service skills to resolve issues efficiently.
- Process payment plan requests, place holds on accounts, cancel accounts, and address general account questions in a timely manner.
- Update client-hosted systems with account information and perform credit card reporting for patient payments.
- Review financial assistance applications and complete patient credit card refunds as needed.
- Verify self-pay balances through insurance follow-up and correct any discrepancies in missing payments or postings.
Requirements:
This role requires a strong customer service background and the ability to work effectively in a fast-paced environment. If you possess excellent communication skills and a passion for delivering exceptional client experiences, we encourage you to apply for this exciting opportunity.
Compensation:
The rate of pay for this position is $24.50.
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