Guest Services Coordinator

7 days ago


Venice, California, United States Springboard Hospitality Full time

We are seeking a highly organized and customer-focused Guest Services Coordinator to join our team at the Hotel Erwin in Venice, CA. As a Guest Services Coordinator, you will be responsible for providing exceptional guest service, responding to inquiries, and resolving issues in a timely manner.

About Us: Springboard Hospitality is a leader in hotel management, committed to delivering exceptional experiences for our guests and employees. Our team members enjoy a competitive salary of $24.00-$25.00 per hour, plus comprehensive benefits and opportunities for career growth.

Responsibilities:

  • Provide exceptional guest service, respond to inquiries, and resolve issues in a timely manner.
  • Maintain accurate records, handle guest complaints, and demonstrate empathy and professionalism.
  • Collaborate with colleagues and management to achieve business objectives and enhance guest satisfaction.
  • Demonstrate knowledge of hotel services, amenities, and policies to enhance guest experience.

Requirements:

  • 1+ year of guest services or hospitality experience.
  • Advanced knowledge of customer service software and technology.
  • Excellent communication, problem-solving, and time management skills.

Benefits:

  • Competitive salary: $24.00-$25.00 per hour.
  • PTO, medical, dental, vision, life, pet insurance.
  • 401K, Costco membership, bereavement leave, and education assistance.


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