Guest Services Coordinator
7 days ago
We are seeking a highly organized and customer-focused Guest Services Coordinator to join our team at the Hotel Erwin in Venice, CA. As a Guest Services Coordinator, you will be responsible for providing exceptional guest service, responding to inquiries, and resolving issues in a timely manner.
About Us: Springboard Hospitality is a leader in hotel management, committed to delivering exceptional experiences for our guests and employees. Our team members enjoy a competitive salary of $24.00-$25.00 per hour, plus comprehensive benefits and opportunities for career growth.
Responsibilities:
- Provide exceptional guest service, respond to inquiries, and resolve issues in a timely manner.
- Maintain accurate records, handle guest complaints, and demonstrate empathy and professionalism.
- Collaborate with colleagues and management to achieve business objectives and enhance guest satisfaction.
- Demonstrate knowledge of hotel services, amenities, and policies to enhance guest experience.
Requirements:
- 1+ year of guest services or hospitality experience.
- Advanced knowledge of customer service software and technology.
- Excellent communication, problem-solving, and time management skills.
Benefits:
- Competitive salary: $24.00-$25.00 per hour.
- PTO, medical, dental, vision, life, pet insurance.
- 401K, Costco membership, bereavement leave, and education assistance.
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