Service Operations Manager

6 days ago


Burlington, Washington, United States R&H Mechanical, Inc. Full time
Job Overview

R&H Mechanical, Inc. is seeking a highly skilled and experienced Service Manager to lead our service department. As a key member of our team, you will be responsible for overseeing the daily operations of our service technicians, ensuring efficient dispatching and customer satisfaction.

Key Responsibilities
  • Manage the service operations, including dispatching and technician efficiency
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Review and analyze billing and warranty claims to ensure accuracy and compliance
  • Collaborate with other managers to address warranty and installation needs
  • Provide training and development opportunities for service technicians
  • Ensure the service department's continued profitability and growth
Requirements
  • 3+ years of experience in the HVAC field, with a focus on service and installation
  • Proven management experience in a trade industry, with a strong track record of success
  • Exceptional communication and customer service skills
  • Ability to read and analyze business reports, with a focus on translating data into actionable insights
  • Strong leadership and training abilities, with a focus on developing and motivating a team
  • Proficient in Microsoft Office products, with a focus on Excel and Word
What We Offer
  • Competitive salary range: $100,000 - $112,000 per year
  • Comprehensive benefits package, including medical, dental, and vision insurance
  • 401(k) plan with a generous 4% match
  • Profit sharing and employee referral program
  • Company vehicle, cell phone, and gas card
  • Paid time off (PTO) and sick leave
  • Summer and winter employee parties
How to Apply

Please submit your application online. We look forward to reviewing your qualifications and discussing this opportunity further.



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