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Housing Choice Voucher Program Administrative Assistant

2 months ago

Oklahoma City, Oklahoma, United States Oklahoma City Housing Authority Full time
Job Overview

Location
Oklahoma City Housing Authority

Compensation
$31, $40,622.00 Salary

Position Summary

The Housing Choice Voucher Program Clerk plays a crucial role in assisting with the waitlist, intake, and leasing processes within the Housing Choice Voucher Program (HCVP). This position is essential for ensuring the smooth operation of the HCVP by performing a variety of clerical and administrative tasks.

Key Responsibilities
  • Provide comprehensive clerical and administrative assistance to the HCV team, including maintaining records, generating documents, tracking data, and managing correspondence.
  • Respond to inquiries in a timely and professional manner, identifying the administrative needs of the department and proposing suitable solutions.
  • Deliver exceptional customer service to applicants, tenants, property owners, and their representatives; manage incoming calls and provide information regarding program details, application statuses, and rent payments.
  • Establish and uphold an organized filing system for intake and leasing activities, ensuring that all files are accurate and current. Process paperwork related to HCVP transactions and maintain required documentation.
  • Conduct data entry for tenant changes and re-certifications, ensuring that all files are submitted accurately and promptly to the appropriate staff.
  • Coordinate with applicants, tenants, and relevant third parties to ensure the receipt of necessary documentation.
  • Generate and distribute various correspondence, including appointment reminders and termination letters, while adjusting subsidy amounts based on verified income and household size.
  • Assist applicants and tenants in completing necessary paperwork, maintaining confidentiality regarding sensitive documents and information.
  • Perform additional related duties as assigned.
Qualifications

Education:
  • Required: High School Diploma or equivalent.
Required Knowledge, Skills, and Abilities:
  • Familiarity with the practices, procedures, and policies of the Oklahoma City Housing Authority and federal regulations governing the Housing Choice Voucher Program.
  • Ability to independently manage ongoing assignments, organize materials, prepare reports, and make decisions within established policies.
  • Strong communication skills, both verbal and written, to effectively interact with staff, residents, property owners, and the public.
  • Understanding of the general operations and procedures of the Housing Choice Voucher Program.
  • Knowledge of regulations impacting housing programs and the ability to comprehend HCVP regulations.
  • Proficiency in office equipment operation, particularly personal computers (e.g., MS Word, Excel, PowerPoint, and Outlook), with a willingness to learn new software as needed.
  • Skill in providing guidance on HUD and OCHA program requirements to applicants and current voucher participants.
  • Ability to perform calculations required by the program with accuracy and efficiency.
Physical Requirements:
  • Capability to establish and maintain effective working relationships with colleagues and external parties.
  • Able to sit or stand for extended periods while performing job duties.
  • Manual dexterity to operate office equipment.
  • Vision and hearing must be corrected to perform essential job functions.
  • Ability to maintain punctuality and attendance as scheduled.
  • Capacity to perform essential job functions in a potentially high-stress environment.
  • Employees may request reasonable accommodations for physical requirements as needed.
Special Requirements:
  • Must achieve Housing Choice Voucher Occupancy certification within one year of employment.