Key To Home Case Manager

2 weeks ago

Oklahoma City, Oklahoma, United States City Care OKC Full time
Job Summary

This is a grant-funded position with City Care OKC, supporting individuals experiencing chronic homelessness in their transition to stable housing. As a Key To Home Case Manager, you will provide comprehensive case management services, working collaboratively with the Street Outreach, Landlord Engagement, and Closure Maintenance teams to assist clients in encampments and provide ongoing support for one year after they are housed.

Key Responsibilities
  • Manage a caseload of up to 20 households experiencing chronic homelessness, providing comprehensive support services and guidance throughout their transition from homelessness to stable housing.
  • Collaborate with the Street Outreach, Landlord Engagement, and Closure Maintenance teams to assist individuals in encampments and facilitate their successful housing placement.
  • Assist clients in completing housing applications, vouchers, and other necessary documentation within designated timeframes to expedite the housing placement process.
  • Advocate for clients' rights, choices, and cultural preferences, ensuring their autonomy, dignity, and individuality are respected and upheld throughout the case management process.
  • Coordinate with housing providers, landlords, and support services to ensure smooth and timely move-ins for clients.
  • Conduct thorough assessments of clients' needs, barriers, and goals to develop individualized service plans tailored to their unique circumstances.
  • Deliver one year of weekly, in-person case management services in clients' homes, encompassing various responsibilities such as intake/assessment, long-term housing stabilization planning, budget planning, facilitating opportunities to enhance income through employment or disability assistance, supporting connections to behavioral health and physical healthcare services, and implementing eviction prevention measures.
  • Regularly monitor and evaluate clients' progress towards housing stability, adjusting service plans as needed to ensure their continued success.
  • Assist clients in establishing natural support systems that foster their independence and self-sufficiency, connecting them with community resources, social networks, and other sources of assistance that align with their goals and preferences.
  • Provide education to clients on topics such as community safety, self-determination, legal obligations, and healthy relationships as relevant and appropriate to their circumstances, promoting their well-being and informed decision-making.
  • Provide transportation to clients as needed to facilitate their attendance at appointments and access to services.
Requirements
  • Previous experience working with individuals experiencing chronic homelessness, including experience in street outreach, housing placement, and case management.
  • Familiarity with community resources for mental health, substance abuse treatment, employment, and healthcare services.
  • Strong interpersonal and communication skills to establish rapport with clients, advocate on their behalf, and collaborate with stakeholders.
  • Ability to work independently, maintaining attention to detail and meeting deadlines.
  • Ability to maintain strict confidentiality and adhere to professional ethical standards.
  • Proficient use of computers, basic office software, and data management systems used to track service delivery and internal agency functions.
  • Ability to assess client needs, develop individualized plans centered around specific goals, and provide empathetic support and guidance.
  • Demonstrate empathy, patience, and a non-judgmental approach when engaging with clients.
  • Knowledge and understanding of working with diverse populations, including people with disabilities.
  • Excellent organizational skills to manage caseloads, documentation, and administrative tasks.
  • Strong conflict resolution and crisis management skills.
  • Demonstrated ability to find constructive solutions for complex client challenges while encouraging client participation and motivation.
  • A reliable means of transportation, including a valid Oklahoma Driver's License, a clean motor vehicle record, and auto insurance coverage that meets the minimum requirements set by the agency.
  • Ability to pass a criminal background check and Motor Vehicle Record (MVR) check.

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