Current jobs related to Channel Operations Representative - Minneapolis, Minnesota - The Toro Company

  • Channel Specialist

    3 weeks ago

    Minneapolis, Minnesota, United States ITW Full time

    Job SummaryThe Channel Specialist at ITW CCNA will execute key tactics to support channel initiatives within our Fire Sprinkler Segment, in order to meet profitable sales and earnings objectives.The Channel Specialist will partner with the Channel Manager to build high, deep, and wide relationships with key decision makers, maximizing sales opportunities and...

  • Territory Sales Representative

    4 weeks ago

    Minneapolis, Minnesota, United States Carlisle Construction Materials Full time

    Job Title: Territory Sales RepresentativeCarlisle Weatherproofing Technologies (CWT) is a leading supplier of building envelope solutions that effectively drive energy efficiency and sustainability in commercial and residential applications.We are seeking a Territory Sales Representative to support our Minnesota market.Position Summary:The Territory Sales...

  • Sales Representative

    4 weeks ago

    Minneapolis, Minnesota, United States Paychex Full time

    Job SummaryWe are seeking a highly motivated and experienced Sales Executive to join our Paychex team. As a Sales Executive, you will be responsible for developing new business opportunities and expanding our client base through strategic sales and marketing efforts.Key ResponsibilitiesDevelop and execute sales strategies to identify and pursue new business...

  • Business Development Representative

    3 weeks ago

    Minneapolis, Minnesota, United States Paychex Full time

    Key ResponsibilitiesAs a Business Development Representative at Paychex, you will be responsible for consulting with America's businesses to educate stakeholders on our services and provide consultative solutions to increase market share and drive revenue.Key responsibilities include:Achieving unit and revenue expectationsCreating, managing, and advancing...

  • Sales Representative III

    4 weeks ago

    Minneapolis, Minnesota, United States LANTRONIX Full time

    Job OverviewLantronix is a leading provider of secure turnkey solutions for the Internet of Things (IoT) and Remote Environment Management (REM). We offer a range of services, including Software as a Service (SaaS), connectivity services, engineering services, and intelligent hardware.We are seeking an Inside Sales Representative to join our team. As an...

  • Customer Service Representative

    4 weeks ago

    Minneapolis, Minnesota, United States FASTSIGNS of Downtown Minneapolis Full time

    Job OverviewAt FASTSIGNS of Downtown Minneapolis, we're seeking a highly skilled Customer Service Representative to join our team. As the initial point of contact for current and prospective customers, you'll play a vital role in building long-lasting relationships and driving business growth.Key ResponsibilitiesPrepare estimates, implement work orders, and...

  • Customer Service Technical Representative

    3 weeks ago

    Minneapolis, Minnesota, United States Zero-Max Inc Full time

    Job SummaryWe are seeking a highly skilled Customer Service Technical Representative to join our team at Zero-Max Inc. As a key member of our customer-facing team, you will provide exceptional technical support to our customers, ensuring their satisfaction and loyalty to our brand.Key ResponsibilitiesProvide technical information and assistance to customers...

  • Customer Service Representative

    4 weeks ago

    Minneapolis, Minnesota, United States Banner Engineering Full time

    About Banner EngineeringBanner Engineering is a leading provider of industrial automation solutions, with a rich history of innovation and customer satisfaction. Our products and services are relied upon by Fortune 500 companies and industry leaders worldwide.Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team. As the...

  • Securities Operations Representative 3

    3 weeks ago

    Minneapolis, Minnesota, United States Randstad Full time

    Job SummaryWe are seeking a skilled Securities Operations Representative 3 to support our team in Minneapolis, MN. The ideal candidate will have excellent analytical and communication skills, with the ability to interact effectively with clients and address escalated questions. The role involves performing complex operational tasks, providing insights for...

  • Contact Center Senior Representative

    4 weeks ago

    Minneapolis, Minnesota, United States Securian Financial Group Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Contact Center Senior Representative. As a key member of our inbound service center, you will provide exceptional support to our customers, advisors, and channel partners through phone, email, and/or chat interactions.ResponsibilitiesProvide timely and...

  • Operations Supervisor

    1 month ago

    Minneapolis, Minnesota, United States Kohl's Full time

    About the RoleWe are seeking a highly skilled and experienced Operations Supervisor to join our team at Kohl's. As a key member of our store operations team, you will be responsible for supervising store operations, leading associates, and delivering excellent customer service and operational efficiency.Key ResponsibilitiesExecute sound operational...

  • Technology Sales Representative

    3 weeks ago

    Minneapolis, Minnesota, United States Konica Minolta Business Solutions Full time

    Overview:Konica Minolta Business Solutions is seeking a skilled Technology Sales Representative to join our team. As a key member of our sales team, you will be responsible for identifying and pursuing new business opportunities, building relationships with clients, and providing exceptional customer service.Responsibilities:Prospect and identify new...

  • Vaccine Sales Representative

    3 weeks ago

    Minneapolis, Minnesota, United States CSL Full time

    The OpportunityAs a Vaccine Sales Specialist at CSL Seqirus, you will play a crucial role in promoting our main brands to Pediatrics, Integrated Delivery Networks, and Public Health accounts. This is a field-based remote position in the assigned territory, requiring you to build a multi-specialty group of important accounts within several customer...

  • Business Development Representative

    2 months ago

    Minneapolis, Minnesota, United States Paychex Full time

    Job SummaryWe are seeking a highly motivated and results-driven Sales Consultant to join our team at Paychex. As a Sales Consultant, you will be responsible for leveraging our key referral channels and partnerships to educate stakeholders on our services and provide consultative solutions to increase market share and drive revenue.Key ResponsibilitiesAchieve...

  • Senior Marketing Representative

    2 weeks ago

    Minneapolis, Minnesota, United States EAC Product Development Solutions Full time

    Job DescriptionEAC Product Development Solutions is a leading provider of product development solutions, and we are seeking a seasoned Senior Marketing Representative to join our team.The ideal candidate will have a proven track record of executing impactful marketing campaigns, creating engaging content, and deploying strategies to captivate and connect...

  • Sales Development Representative

    4 weeks ago

    Minneapolis, Minnesota, United States Paychex Full time

    Job Summary We are seeking a highly motivated and results-driven Sales Consultant to join our team at Paychex. As a Sales Consultant, you will be responsible for leveraging our key referral channels and partnerships to educate stakeholders on our services and provide consultative solutions to increase market share and drive revenue. Key Responsibilities *...

  • Sales Representative II, Graphics

    3 weeks ago

    Minneapolis, Minnesota, United States Mactac North America Full time

    Job SummaryWe are seeking a highly motivated and experienced Sales Representative to join our team at Mactac North America. As a Sales Representative, you will be responsible for providing complete sales coverage to assigned accounts in support of targeted sales growth and profit objectives.You will be focused on executing direct and distribution sales...

  • Customer Service Representative

    4 days ago

    Minneapolis, Minnesota, United States Avis Budget Group Full time

    About the Role:This is an exciting opportunity to join our team as a Customer Service Representative - Airport Operations. As a key member of our airport team, you will be responsible for providing exceptional customer service to our clients, ensuring a seamless rental experience.Key Responsibilities:Assist customers with rental and return processesProcess...

  • Sales Development Representative

    2 months ago

    Minneapolis, Minnesota, United States Paychex Full time

    Job SummaryWe are seeking a highly motivated and results-driven Sales Consultant to join our team at Paychex. As a Sales Consultant, you will be responsible for leveraging our key referral channels and partnerships to educate stakeholders on our services and provide consultative solutions to increase market share and drive revenue.Key ResponsibilitiesDevelop...

  • Facilities Operations Manager

    4 weeks ago

    Minneapolis, Minnesota, United States NATIONAL SPORTS CENTER FOUNDATION Full time

    Job Title: Facility SupervisorAre you a detail-oriented and organized individual with excellent communication skills? Do you have experience in managing day-to-day operations and coordinating events? We are seeking a highly motivated and flexible Facility Supervisor to join our team at the National Sports Center Foundation.Responsibilities:Manage day-to-day...

Channel Operations Representative

2 months ago

Minneapolis, Minnesota, United States The Toro Company Full time
About The Toro Company

The Toro Company is a leading provider of innovative solutions for the turf and landscape industries. With a rich history dating back to 1914, we have established ourselves as a trusted partner for professionals and homeowners alike.

Job Summary

We are seeking a highly skilled Channel Operations Representative to join our team. As a key member of our organization, you will be responsible for managing the channel onboarding and offboarding experience, ensuring a smooth transition for our dealers. This role will drive, manage, and improve the dealer administration process, including post-sale service customer experience, aligning with divisional policy, compliance, and corrective action.

Key Responsibilities
  • Manage the administration workflow and serve as the main point of contact for onboarding and offboarding dealers, including listings, updates, locator, and dealer management systems.
  • Provide support for dealer administration process improvement to modernize, digitize, and automate onboarding, offboarding, and service performance tracking. Leverage Salesforce technologies like chatbot, chat live agent, self-serve, and outsourced contact center to improve the customer experience.
  • Track and manage appropriate data for Customer Satisfaction scores and voice of customer feedback to improve system and workflow processes, channel development, and service ratings. Track and monitor the closed-loop case management process for dealer service, compliance, and system-to-system integration complaints through digital tools.
  • Monitor metrics of our dealer channel service level agreements (SLA) for PSCX improvement while aligning and collaborating with the sales team on channel performance and corrective action plans.
  • Instruct Post Sale Service and Support (PSCX), Customer Lifetime Value (CLV), and channel personnel on service policies and procedures as needed to ensure comprehension and compliance, providing feedback and recommendations to management on opportunities for improvement.
  • Provide coaching, training, and support for the contact center in handling of level 1 requests. Manage level 1 escalations. Provide administrative support for Residential Landscape Contractor (RLC) Customer Care Leadership; including meeting scheduling, office supplies, and other miscellaneous activities. Support and manage data governance of RLC channel partners across internal systems.
Requirements
  • Bachelor's degree required, plus 1-3+ years of CRM and data management experience required.
  • Salesforce and demonstrated experience with utilizing AI platforms preferred.
  • Self-directed, critical thinking skills and the ability to manage difficult situations, influence behaviors, and strong negotiation skills.
  • Strong organizational skills, detail-oriented with an emphasis on data integrity. Demonstrated strong verbal, written, presentation, and communication skills. Strong Microsoft Office Skills and strong knowledge of Excel, process flow mapping (Visio), dashboards, and online forms.
  • Experience with working with channel partners and/or vendors. Retail/Consumer goods experience preferred.
  • Multi-lingual capability (especially French-Canadian and Spanish) is a plus but not required.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.