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Unified Communications Collaboration Specialist

2 months ago

Norcross, Georgia, United States Resolution Technologies, Inc. Full time
Job Title: Unified Communications Collaboration Engineer

We are seeking a highly skilled Unified Communications Collaboration Engineer to join our team at Resolution Technologies, Inc.

About the Role

The successful candidate will be responsible for designing, implementing, and supporting unified communications and collaboration solutions within our organization. This includes implementing and managing the Microsoft Teams environment, video conferencing systems, and ensuring a robust network architecture to deliver the highest level of quality.

Key Responsibilities
  • Design and deploy effective collaboration solutions using Microsoft Teams
  • Lead the migration of Zoom phones to MS Teams phones
  • Configure and maintain video conferencing systems across locations globally
  • Provide expert-level technical support to resolve complex issues for unified communications and collaboration platforms
  • Provide engineering support for network maintenance and strategies impacting real-time communications
  • Conduct regular system audits to ensure compliance with standards and security practices
  • Collaborate with cross-functional teams to understand requirements and deliver solutions that deliver value to the business
  • Stay current with emerging technologies and trends in collaboration solutions to recommend strategic improvements
  • Document and maintain collaboration policies, procedures, and best practices
Requirements
  • Bachelor's degree or equivalent technical discipline with proven experience
  • Minimum 5 years prior job-related experience
  • Proven experience managing and monitoring Teams Phone, meetings, and certified devices using tools like Microsoft Teams admin center and PowerShell
  • Prior experience with Zoom phones to MS Teams phones preferred
  • Any MS Certifications or training with MS Teams such as MS-700, MS-720, MS-721, MS-740 and others preferred. Any Cisco Voice certifications such as CCNP Voice, CCNP Collaboration, or CCIE Voice are strongly preferred.
  • Proficiency in deploying and managing audio/visual equipment
  • Strong understanding of networks, including LAN/WAN, TCP/IP, and QoS
  • Experience with Oracle Session Border Controllers and setting up gateways & gatekeepers strongly preferred
What We Offer

We will provide you with the necessary tools and support to succeed in this role. You will be working in a hybrid mode, with a minimum of three days in the office per week. We will also provide:

  • Assigned workspace in our GA office
  • Company-issued equipment
  • Monthly home Internet stipend

We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about collaboration and communication, and have the skills and experience required for this role, please submit your application.