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Executive Retail Manager
2 months ago
We are seeking a highly skilled and experienced General Manager to lead our newly opened store location in Costa Mesa. As a key member of the John Varvatos team, you will be responsible for overseeing staff, maintaining merchandise, and providing exceptional customer service.
Key Responsibilities- Learn and apply product knowledge to recommend and select merchandise based on customer needs.
- Proactively seek opportunities to up-sell and add-on additional merchandise while enhancing the customer experience.
- Establish, meet, and exceed sales and performance goals.
- Build lasting relationships with customers and expand the client book.
- Manage sales team by motivating staff to exceed sales and productivity goals while fostering a positive and energetic atmosphere.
- Identify store trends and communicate them to the buyer.
- Connect with customers, understand their needs, and document and communicate customer requests.
- Facilitate and oversee customer purchases and return transactions.
- Manage loss prevention situations while displaying exceptional customer service.
- Oversee daily store operations, monitor and manage store staff, and plan and delegate responsibilities.
- Maintain knowledge of inventory, scheduling, sales goals, and training of sales associates.
- Ensure store merchandising, windows, and visual displays are maintained and consistent with the brand image.
- Maintain clear and concise communication lines between sales team and corporate office.
- Seek out top talent for the sales team through networking and recruiting.
- Maintain employee relations, problem solve, and act as a leader to the sales team.
- Exceptional communication skills, written and verbal.
- Excellent people management skills with a focus on building relationships with customers, team members, and corporate partners.
- Strong work ethic and leadership qualities.
- Sharp business acumen with the ability to analyze sales reports and KPIs to determine business needs and develop strategies.
- Ability to troubleshoot, problem solve, and work well under pressure.
- Ability to manage and prioritize multiple projects based on business needs and meet provided deadlines.
- Strong organizational and client service skills.
- Resourceful, hands-on, and able to work with a sense of urgency.
- Ability to lift 10 lbs. and stand for long periods of time on the shop floor.
- Respect: We treat our team, customers, suppliers, partners, and planet with respect, always.
- Resolve: We are determined and do not give up.
- Rarefied Passion: We act with utmost integrity.
- Refinement: We pay fanatical attention to the details that make the John Varvatos difference.
We offer a comprehensive benefits package, including health and wellbeing benefits, flexible spending accounts, commuter and parking savings accounts, 401(k) enrollment, paid time off, and sick leave. We also offer voluntary additional life and disability coverage, basic life and disability, short and long-term disability, accident and critical illness, employee assistance programs, pet insurance, and personal clothing discount and clothing allotment.
Note: Availability of benefits is based on location and employment type and may have certain eligibility requirements.
We are an Equal Opportunity employer and look forward to working with you.