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Branch Manager/Loan Officer

4 weeks ago

Chicago, Illinois, United States ALPHA KAPPA ALPHA SORORITY, INC. Full time
Job Summary

The Branch Manager/Loan Officer will oversee the operations of the For Members Only Federal Credit Union (FMO), optimizing market share, improving efficiency and profitability, and supporting the organization's core values. This role will also help achieve sales goals and provide outstanding member service.

Key Responsibilities:

  • Direct, promote, and coordinate the operations of FMO
  • Prospect for and acquire new members to achieve monthly goals
  • Coach staff to ensure goals are reached by maximizing production with sales opportunities, coaching, profiling, referrals, driving sales, and marketing
  • Review and analyze loan applications in conjunction with loan/credit committees
  • Act as a financial coach by reviewing credit reports with members to identify areas of improvement and products and services that may benefit them
  • Develop and retain a high-performing sales/service team through leadership and coaching in all aspects of sales and operations
  • Conduct an annual Member Satisfaction Survey to gain member feedback and prepare response actions within a responsive timeframe
  • Responsible for monitoring the quality of member accounts and acting to prevent future fraudulent activity
  • Meet with and address members who have a complaint or concern about an occurrence
  • Review and negotiate contracts for review and approval, where appropriate
  • Assure the maintenance, confidentiality, and security of member files
  • Ensure all policies are followed, including cash handling, check hold policy, compliance, and password management

Requirements:

  • Bachelor's degree in finance, accounting, business management, or equivalent combination of education and work experience
  • Excellent written and verbal communications and interpersonal skills
  • Must be detail-oriented with excellent organizational skills
  • Must be able to multi-task, meet tight deadlines, and maintain composure under pressure in a fast-paced environment
  • Quantitative and analytical skills are a must
  • Knowledge of general office software, particularly the Microsoft Office Suite, and the ability to use financial and registration software

Preferred Qualifications:

  • Member of Alpha Kappa Alpha Sorority, Incorporated, in good standing
  • Thorough knowledge of the sorority's structure and its governing documents with attendance at regional conferences and/or international meetings

Work Environment:

The Branch Manager/Loan Officer will work in a fast-paced and demanding environment, overseeing multiple operations at one time and facing deadlines as mandated by regulatory and Credit Union standards. The majority of time will be spent in the office, but during meetings and conventions, may work off-site. Initial travel may be required to market Credit Union to members and customers. Initial start-up work hours may be long.

Physical Requirements:

The Branch Manager/Loan Officer must be able to work a varying schedule, including evenings and weekends, as needed, and may work more than 40 hours per week based on demand.