Service Excellence Specialist

3 days ago


Port Washington, New York, United States Belcan Full time
Job Overview:

We are seeking an experienced Service Excellence Specialist to join our team at Belcan in Port Washington, NY. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through effective communication, problem-solving, and issue resolution.

Key Responsibilities:
  • Answers incoming calls and processes orders.
  • Resolves customer complaints, troubleshoots issues to determine best path for resolution.
  • Correctly documents customer interactions and tracks call types.
  • Maintains support service levels and upholds Client's Customer Service standards.
  • Takes inbound phone calls for up to 90% of assigned shift.

Requirements:
  • High school diploma.
  • 1+ year(s) of experience working in customer service, hospitality or call center environment.
  • Excellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voice.
  • Strong verbal and written communication skills.
  • Demonstrated listening and comprehension skills.

Estimated Salary: $40,000 - $60,000 per annum based on location and experience.

About Our Team: At Belcan, we pride ourselves on being a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire, and direct assignments. We are the employer of choice for thousands worldwide.

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