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Service Desk Associate

1 month ago

Washington, United States Planet Fitness Full time
Job Title: Service Desk Associate

At Planet Fitness, we're committed to creating a welcoming and inclusive environment for our members and staff. As a Service Desk Associate, you'll play a vital role in ensuring our facilities are clean, organized, and running smoothly.

Key Responsibilities:
  • Provide exceptional customer service to members and guests, responding to their needs and resolving any issues that may arise.
  • Monitor club access, answer phone calls, and provide information to prospects.
  • Sell memberships, write agreements, and enter new members into our database.
  • Operate our Point-of-Sale system and collect balances on past due accounts.
  • Organize and maintain the customer service front desk, ensuring it's tidy and well-stocked.
  • Schedule appointments for fitness training sessions and complete checklists.
  • Perform beginning of shift and end of shift procedures, ensuring our facilities are secure and ready for the next day.
  • Maintain the cleanliness of our equipment, showers, changing stalls, lockers, toilets, sinks, mirrors, hand dryers, and top of stalls.
  • Demonstrate a commitment to diversity, equity, and inclusion, embracing the contributions of all team members.
Requirements:
  • High School Diploma or G.E.D. preferred.
  • Previous customer service and/or sales experience preferred.
  • Basic computer literacy.
  • Ability to work well independently and with others, maintaining a positive attitude and willingness to help others.
Physical Environment & Requirements:
  • Primarily indoor environment with normal exposure to light, sound, heat, and cold.
  • Must be able to frequently walk, stand, bend, stoop, kneel, crouch, grasp, and reach.
  • Must be able to move, lift, push, pull, carry at least 60 lbs.
  • Exposure to standard cleaning fluids and chemicals.

We're an equal opportunity employer who celebrates diversity and equity, committed to creating an inclusive environment for all employees. If you're passionate about delivering exceptional customer service and maintaining a clean and organized environment, we encourage you to apply for this exciting opportunity.