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Patient Transportation Coordinator
2 months ago
Summary: Coordinates and monitors patient transportation services activities through timely, accurate dispatch and management of customer transportation requests.
Key Responsibilities:- Provides quality customer service to customers by providing one-on-one attention to detail.
- Understands and applies knowledge of basic patient transport concepts, infection control practices, and proper body mechanics.
- Determines, explains, and develops dispatcher logic and transporter activities. Transports patients when necessary.
- Directs the activity of the transport function and transporters, ensuring timely completion of tasks. Monitors procedures related to availability and completion task, and follows up on issues related to service and operations.
- Ensures requests have been addressed in an efficient, timely manner according to current departmental standards, priorities, and patient appointments.
- Serves as a liaison between patient transportation and other departments.
- Assigns, collects, and distributes pagers. Monitors daily sign-in/out procedures.
- Develops and promotes positive customer service relationships with patients, patient family members, visitors, and staff. Ensures accurate, timely dispatch of transport requests. Ensures maximum staff productivity.
- Resolves problems related to patient, visitor, staff, or employee complaints. Recommends solutions for ongoing or recurring issues.
- Performs other duties as assigned.
- Full-time and part-time positions are offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program.
- Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs).
