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Dispatcher (Part Time) - Patient Transportation Coordinator

1 month ago

Baltimore, Maryland, United States Crothall Healthcare Full time
Job Summary

Coordinate and monitor patient transportation services activities through timely and accurate dispatch and management of customer transportation requests.

Key Responsibilities
  • Provide exceptional customer service to patients and their families by providing one-on-one attention to detail.
  • Understand and apply knowledge of basic patient transport concepts, infection control practices, and proper body mechanics.
  • Determine, explain, and develop dispatcher logic and transporter activities, transporting patients as needed.
  • Direct the activity of the transport function and transporters, ensuring timely completion of tasks and monitoring procedures related to availability and completion of tasks.
  • Ensure requests have been addressed in an efficient and timely manner according to current departmental standards, priorities, and patient appointments.
  • Serve as a liaison between patient transportation and other departments.
  • Assign, collect, and distribute pagers, monitoring daily sign-in/out procedures.
  • Develop and promote positive customer service relationships with patients, patient family members, visitors, and staff, ensuring accurate and timely dispatch of transport requests and maximum staff productivity.
  • Resolve problems related to patient, visitor, staff, or employee complaints, recommending solutions for ongoing or recurring issues.
Benefits
  • Full-time and part-time positions offer a range of benefits, including retirement plans, associate shopping programs, health and wellness programs, discount marketplaces, identity theft protection, pet insurance, and other voluntary benefits.
  • Full-time positions also offer medical, dental, vision, life insurance, disability insurance, commuter benefits, employee assistance programs, and flexible spending accounts.

Crothall Healthcare is a member of Compass Group, an equal opportunity employer committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.