Experienced Transportation Coordinator

2 months ago


Baltimore, Maryland, United States American Limousines, Inc. Full time

American Limousines, Inc. is seeking a dedicated and experienced Transportation Coordinator to join our team.

The ideal candidate will possess exceptional organizational skills, the ability to multitask effectively, and a strong commitment to providing outstanding customer service. A high school diploma or equivalent is required.

Responsibilities:
  • Manage incoming calls, both urgent and non-urgent, accurately recording essential details.
  • Resolve customer inquiries and requests promptly, offering solutions and information as needed.
  • Coordinate the dispatch of vehicles and drivers to ensure timely and efficient service delivery.
  • Prioritize calls based on urgency and importance, maintaining a clear understanding of operational needs.
  • Utilize communication systems (phone or computer) to provide real-time updates to drivers regarding passenger information, traffic conditions, and special requests.
  • Monitor driver locations and schedules, optimizing routes and ensuring adherence to service agreements.
Qualifications:
  • Minimum of 1 year of experience in a dispatch or transportation coordination role.
  • Proven ability to work effectively under pressure and manage multiple tasks simultaneously.
  • Excellent communication and interpersonal skills, with the ability to interact professionally with diverse individuals.
  • Strong computer skills and proficiency with relevant software applications.
  • Flexibility to work various shifts, including evenings, weekends, and holidays.

Job Type: Full-time



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