Customer Service Representative

4 weeks ago

Covington, Kentucky, United States Fidelity Investments Full time
Job Overview:

Fidelity Investments is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will play a critical role in delivering exceptional customer experiences and helping our clients achieve their financial goals.

Key Responsibilities:

  • Provide top-notch customer service to clients via phone, email, and digital channels
  • Assist clients with a range of financial services, including account inquiries, transactions, and product information
  • Work collaboratively with internal teams to resolve client issues and concerns
  • Stay up-to-date on product knowledge and regulatory requirements to provide accurate and compliant information to clients
  • Participate in ongoing training and development to enhance skills and knowledge

What We Offer:

  • A dynamic and supportive work environment with opportunities for growth and development
  • A competitive compensation and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
  • Opportunities for professional development and career advancement
  • A collaborative and inclusive team culture that values diversity and inclusion

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Basic computer skills and proficiency in Microsoft Office
  • Ability to pass a background check and credit check (if applicable)

Working Conditions:

This is a full-time hourly position that requires working in a call center environment. You will be required to work a variety of shifts, including evenings, weekends, and holidays. You must be able to work in a team environment and be flexible with your schedule.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.

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