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Application Support Specialist
2 months ago
Dynatrace is dedicated to ensuring software operates flawlessly.
Our innovative platform integrates extensive observability and continuous runtime application security with cutting-edge AIOps, delivering insights and intelligent automation derived from data.
This empowers innovators to modernize and streamline cloud operations, accelerate software delivery, and guarantee exceptional digital experiences.
Role OverviewAs an Application Support Specialist, you will play a crucial role in our customer support and success initiatives.
Your responsibilities will include diagnosing issues within our platform for Dynatrace clients, navigating various technical environments and programming languages across the digital landscape.
In this position, you will have ongoing opportunities to explore new technologies and develop as a genuine "technologist".Key Responsibilities
- Passion for troubleshooting and problem-solving
- Experience in enterprise application support
- Enthusiasm for tackling technical challenges with innovative thinking
- Creative mindset with a high-energy approach and a drive for success
- Excellent communication and presentation abilities
- Self-driven with a robust work ethic
- Collaborative team player with a proactive attitude
- Commitment to knowledge sharing and suggesting product enhancements
Qualifications
Minimum Requirements
- 1+ years of relevant technical experience in supporting or developing Python-based applications
- Bachelor's degree or equivalent technical experience or training
- 1+ years of experience with SaaS applications and infrastructure.
Preferred Qualifications
- 3+ years of relevant technical experience in supporting or developing Python-based applications
- Proficiency in software support and troubleshooting
- Familiarity with Python frameworks (e.g., Django, Flask, etc.)
- Experience in writing and debugging complex Python applications
- Exposure to Java (JMX and PMI), .NET Development, or other programming languages
- Knowledge of database technologies (MS SQL, Oracle, IBM DB2)
- Familiarity with Prometheus scraping
- Understanding of SNMP
- Experience in network troubleshooting
- Relevant industry certification focusing on Python (e.g., Python Certified Entry-level Programmer, Certified Professional in Python Programming, etc.)
This position operates on a hybrid schedule.
Additional Information
Compensation is based on experience, ranging from $80K to $95K, plus comprehensive benefits including health, dental, life insurance, short-term and long-term disability, 401k, and paid time off. Total compensation may vary based on candidate experience, education, and location.
All information will be kept confidential in accordance with EEO guidelines.
We provide competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, and a company matching 401(k) plan. Dynatrace is an Equal Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law.
