Customer Service Representative
3 weeks ago
As a Customer Service Representative at 1st Franklin Financial, you will be the face of our company, interacting with customers to understand their needs and provide solutions. This role requires strong interpersonal skills, business knowledge, and the ability to work closely with the Branch Manager and staff to build relationships and identify customer needs.
The ideal candidate will be knowledgeable about our products and services, able to interview customers in a professional and patient manner, and make recommendations for product and services approval. You will also be responsible for processing payments, verifying cash, and maintaining customer confidentiality.
Key responsibilities include:
- Identifying and responding to customer needs in a timely and efficient manner
- Building internal and external relationships
- Maintaining customer confidentiality and private information
- Interviewing customers and processing applications
- Processing payments and verifying cash
- Preparing and presenting daily marketing offers
- Responsible for assigned collection of customer accounts
- Compiling and maintaining records of daily tasks
Requirements include:
- High School Diploma or equivalent
- Ability to meet current Licensing requirements of various States and Federal regulators
- Ability to analyze relevant information and apply individual judgment
- Advanced interpersonal relationship skills
- Ability to maintain confidential business and personal information
- Action and result-focused
- Strong communication skills (verbal / written / interpersonal)
- Proficient with MS Office Suite products
- Valid driver's license and ability to operate an automobile
About 1st Franklin Financial Corporation:
We are a family-run company with over 80 years of experience providing financial solutions across the Southeast. Our goal is to provide exceptional customer service and support our employees' growth and development. We offer competitive pay, bonus potential, medical, dental, vision, 401(k), paid time off, paid holidays, and paid volunteer time.
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