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Security Officer

1 month ago

Waukesha, Wisconsin, United States City of Waukesha, WI Full time
Job Summary

We are seeking a highly skilled and experienced Security Officer to join our team at the City of Waukesha. As a Security Officer, you will be responsible for maintaining a safe and secure environment for our citizens, employees, and visitors. This is a critical role that requires strong communication and interpersonal skills, as well as the ability to work independently with minimal supervision.

Key Responsibilities
  • Maintain a visible presence and patrol the Transit Center and City Hall to detect and prevent acts that may be injurious to others or property.
  • Use good judgment and discretion in handling employees, passengers, parking ramp customers, or the general public.
  • Effectively communicate with fellow city staff, Waukesha Metro personnel, and the general public.
  • Investigate questionable acts or behavior observed or reported on City property and question witnesses and suspects to ascertain or verify facts.
  • Respond to reports of ill or injured passengers, citizens, and employees, render first aid when appropriate, and notify Waukesha Metro Transit personnel, the Parking Supervisor, or Waukesha Fire if further assistance is necessary or desirable.
  • Under extraordinary circumstances, detain within legal limits and in accordance with written policy and procedure, any individuals reasonably suspected of damaging City or personal property or injuring others, for further investigation or arrest by local law enforcement agency.
  • Maintain order and use good judgment and discretion in handling unruly passengers or trespassing public.
  • Maintain an accurate daily log and write daily reports, incident reports, and non-employee injury reports.
  • Maintain law and order within the Transit Center and City Hall.
  • Unlock and lock: lobby of Downtown Transit Center, staff vehicle parking gates, and all assigned doors at the times prescribed in the post orders.
  • In emergency situations, assume leadership and provide direction to employees and public to take shelter/evacuate following established emergency action plans of the Transit System/City.
  • Monitor individuals for loitering. If person(s) are in the Transit Center or City Hall for longer than the allowable time limit, escort them off the premises and/or have them cited for loitering. Report those who are loitering to the Parking Supervisor.
Requirements
  • Graduation from high school or GED plus 5 years of experience in law enforcement or security services; or any equivalent combination of training and experience which provides the following knowledge, ability, and skills:
  • Knowledge of Department policies and procedures pertaining to safety and security.
  • English language both speaking and writing (Preferred-Conversational Spanish).
  • Public safety and security procedures/protocols.
  • Law enforcement/criminal justice.
  • General office procedures and the use of standard office equipment.
Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Work is performed mostly in public areas where walking, standing, and climbing stairs is frequently required.
  • Specific vision abilities required by this job include close and long vision, prolonged visual concentration, and the ability to adjust focus.
  • While performing the duties of this job, the employee will also be required to sit, talk, and hear; use hands and fingers to handle, feel, or operate objects, tools, or controls, and reach with hands and arms.
  • The employee is occasionally required to bend, climb, balance, stoop, kneel, crouch, or crawl.
  • The employee must occasionally lift and/or move up to 25 pounds.