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Member Service Center Representative

1 month ago

Fort Washington, Pennsylvania, United States TruMark Financial Full time
Job Title: Member Service Center Representative Job Summary: We are seeking a highly skilled and customer-focused Member Service Center Representative to join our team at TruMark Financial Credit Union. As a key member of our team, you will be responsible for providing exceptional service to our members, resolving issues, and promoting our products and services. Key Responsibilities: * Provide exceptional service to members through various channels, including phone, email, and in-person * Resolve and handle member-related situations in a timely and professional manner * Communicate clearly and effectively with members, management, and other departments * Demonstrate a thorough knowledge of credit union products, services, and systems * Participate in training programs and make suggestions for improvement * Collaborate with other teams to achieve business objectives Requirements: * High school diploma or equivalent * Minimum of six months of branch or equivalent experience with a financial institution * Excellent communication, problem-solving, and interpersonal skills * Ability to work in a fast-paced environment and adapt to changing priorities * Proficient in financial software and systems What We Offer: * Competitive salary and benefits package * Opportunities for professional growth and development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance How to Apply: If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. Equal Employment Opportunity: TruMark Financial Credit Union is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees and applicants.